Monthly Archives: February 2010

L.L. Bean’s and Lands’ End’s new lines make a grab for young adults

L.L. Bean is going to launch a “Signature” line, which follows on the heels of Lands’ End newly launched “Canvas” line. I find it interesting that both companies have decided to launch new lines aimed at the young adults. I’m assuming that both of their market research shows that they are primarily shopped by older consumers and that they may have perception problems among younger consumers. While cruising the L.L. Bean website, check out their reviews- most consumers seem to be over 45. Not that there is anything wrong with most of their reviews being written by older people, but being 25, I do wonder if I will agree with older women about the fit of garments. It also makes me contemplate why I am purchasing clothes that more mature women favor.

I do think that these two new lines can fill a void in the current market. From the Lands’ End Canvas site and the pre-launch of the L.L. Bean Signature site, both lines look similar in design to J.Crew, a modern take on classic items. Also, great offerings for young professionals.

What sets the lines apart from J.Crew is their price points; they aren’t as expensive as J.Crew. To me, that’s point to L.L. Bean and Lands’ End, and minus one to J.Crew. From my experience, L.L. Bean offers higher quality items than J.Crew as J.Crew’s items can be flimsy at times. Now that L.L. Bean will be offering clothes with more modern cuts, they definitely have my attention.

Signature L.L. Bean appears to be serious about giving the launch a strong start, they even snagged Maggie Rizer to model for their first marketing campaign.

When overuse of sample sale websites can hurt the brand

In early February, Ella Moss womens clothing appeared on Gilt GroupeHauteLook, and Rue La La in the same week.

What does it say about the Ella Moss brand and Ella Moss sales when their products appear on three members-only discount websites at the same time?

First, it makes me think that in-store sales must have been slow, so now they are off-loading much of their stock on the internet. Do they have so many unsold pieces because of the economy or because their brand is no longer as desirable? Perhaps more importantly, it also makes me think I should not worry about buying Ella Moss in-store, at full-price, since a large part of their inventory will probably end up on discount boutique websites.

My recommendation to Ella Moss is to stagger these sites’ sales of their items. By staggering the sales, it won’t be as obvious that they have a lot of stock to liquidate. This will also protect the value that people associate with their clothes. If it seems that their clothes appear on these sale websites intermittently, then consumers may continue to seek the clothes for full-price in-store.

The sample sale websites could also ask Ella Moss what other vendors will be selling the same items. The members-only sites feel less exclusive and like less of a deal, when another site also features the same products on sale.

Mobile phone advertising nudges

In a recent article MediaPost wrote about Loopt’s foray into local mobile phone advertising. What I find more interesting about mobile marketing is the way that Loopt’s business customers are enticing consumers. Some businesses are using mobile coupons and marketing as nudges, to get people to visit during slow periods. In other words, they are rewarding certain consumer behaviors that can benefit their business. For instance, the article mentions that one coffee spot only punches mobile phone loyalty cards between 2pm and 5pm, which is their slowest period. While these nudges don’t necessarily improve a consumer’s decisions about health, wealth, and happiness, they do encourage and reward a specific behavior.

I could definitely use a mobile marketing message at lunch time from restaurants that sell salads and other healthy fares, or other spots that have inexpensive lunch time specials. Or perhaps, some mobile loyalty points cards that gives more points for selecting the soup and wrap and fewer points for selecting the hamburger and fries. In a bid to earn more healthy points,  I would also be selecting foods that were healthy.

Mobile marketing could be one of the most effective outlets to nudge people, as phones are willingly carried everyday, referenced constantly. I’m interested to see what other nudges enterprising businesses come up with.